Step-by-Step Guide for After-Sales Complaint

After-Sales Support/Complaint form

Your Personal Information

Your Full Name(Required)

Mobile(Required)

Email(Required)

Installation Address(Required)

Installation Details

Reference Number(Required)

Job/Invoice Number

Date of Installation(Required)

Exact date or approximate time frame when the air conditioner was installed

Describe the Problem or Issue

Error code displayed on indoor unit

Clearly explain what went wrong with the installation or the air conditioning unit.

Some possible examples "The air conditioner was installed but is not cooling effectively." "The unit is making loud noises." "The remote control is not functioning properly." Be as specific as possible, including any relevant observations like date of the issue or how often the problem occurs.

Provide Supporting Documentation

Attach any relevant supporting documents such as:

Invoices / Photographs of the installation or faulty equipment / Any previous correspondence with the company about the issue

Drop files here or

Max. file size: 10 MB.

Preferred Resolution

State what you hope to achieve as a result of the complaint(Required)

Requesting a repair or replacement of the faulty unit

A re-inspection of the installation

Seeking a refund or compensation if the installation was substandard

Requesting technical assistance if there are operational issues

Other

Review and Submit

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